Atlas Labs Support

Support centre

Everything you need to get started, troubleshoot, or learn more.

Accessibility

WCAG 2.1 AA throughout the product, verified by external audits.

Backups & recovery

Continuous backups with point-in-time restore for the last 30 days.

Customer success

Dedicated onboarding and a named contact for every paid plan.

Frequently asked questions

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Still have questions? Contact our support team.
© 2026 Atlas Labs · Austin, United States